​​​​​​​​​​​​​​​​APPOINTMENT GUIDELINES​

• Please arrive on time — no more than 10 minutes early. Arrivals over 15 minutes late may result in shortened or rescheduled appointments, possibly with additional charges.

• Arrive makeup-free, without face oil, sunscreen, or contact lenses. Avoid caffeine before your appointment. For more details, see the FAQ page under "What to Expect".

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SERVICE PAYMENT

• A deposit is required to secure your booking and is refundable with 24+ hours’ notice.

• Payment Options: Cash, E-Transfer, Credit/Debit, PayPal, Google/Apple Pay, Sheer Lash eGift Cards. Payment is due immediately after your appointment unless prepaid, and includes applicable taxes.

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CANCELLATIONS & NO-SHOW FEES​

• Cancel with 24+ hours’ notice: You’ll receive a full refund of your deposit or any prepaid amount.

• Late Cancellations (within 24 hours): A fee of 50% of the service cost plus tax will apply. Your deposit will be applied toward this charge.

• No-Shows: A fee of 100% of the service cost plus tax will apply. Your deposit will be applied toward this charge.

• Frequent Changes: After two late cancellations or no-shows, future bookings will require a 100% non-refundable deposit paid through a secure link.

Please Note: This is my sole source of income, and short-notice changes impact my business. I appreciate your understanding 🖤​​​

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HEALTH & SAFETY GUIDELINES​​

• Feeling unwell? Please reschedule — masks do not override this policy. If you arrive sick, your appointment will be cancelled and cancellation fees may apply.

• Allergies/Sensitivities: New clients should book a Patch Test at least 4 days prior. Allergic reactions are not eligible for refunds.

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RETENTION & FILLS

• Retention Issues? Please report within 48 hours for assessment; fees may apply afterward.

• Fill Policy: If less than 40% of lashes remain, a full new set is required and charged accordingly.

• Foreign Fills: Evaluated case-by-case; extra charges may apply.

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REFUNDS​​

• No refunds on completed services. If you are not 100% satisfied, please contact me within 24 hours so we can resolve any issues!

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LOYALTY PROGRAM & REWARDS

• Earn points on completed, paid services over $55. Clients who register receive a one-time 10-point bonus to jumpstart rewards!

• Points can be redeemed for discounts on fills and lash care products! Points are non-transferable, cannot be redeemed for cash, and may not be combined with other offers unless explicitly approved.

• For after-hours or statutory holiday appointments, loyalty redemptions require prior approval only if the studio is closed. If open, standard redemption rules apply.

For full terms and details, please visit the Loyalty Info page or inquire during your appointment.

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AFTER-HOURS & STAT HOLIDAYS REQUESTS

• A $40 after-hours fee (plus applicable taxes) and a non-refundable deposit of 50%–100% of the total service cost (including tax) are required. The exact deposit depends on the request. Payment can be made by e-transfer or secure pay link. Availability is limited and not guaranteed.

• Statutory Holidays: If I am open, the after-hours fee does not apply. If I am closed, all above requirements apply.​​

• Discounts, promos, and loyalty redemptions are not guaranteed and may not apply to after-hours or holiday bookings. These are approved strictly at my discretion.

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APPOINTMENT REFUSAL​​

• For your safety and satisfaction, I reserve the right to refuse service due to allergies, poor lash health, or failure to follow these policies. For more information, see the FAQ page under "General Info".