SHEER LASH & BEAUTY

​​​​​​​​​​​​​​​​APPOINTMENT GUIDELINES​

• Please arrive on time — no more than 10 minutes early. ​Arrivals over 15 minutes late may result in a shortened or rescheduled appointment and may incur additional charges.

• Arrive makeup-free, without face oil, sunscreen, or contact lenses. Avoid caffeine before your appointment.

For more details, please visit the FAQ page under "What to Expect".

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SERVICE PAYMENT​​

• A deposit is required to secure your booking and is refundable only when cancellation occurs with 24 or more hours’ notice, in accordance with the cancellation policy.

• Payment Options: Cash, E-Transfer, Credit/Debit, PayPal, Google/Apple Pay, Sheer Lash eGift Cards.

Payment is due immediately after your appointment unless prepaid and includes applicable taxes.

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CANCELLATIONS & NO-SHOW FEES​

• Cancel with 24 or more hours’ notice: You will receive a full refund of your deposit and any prepaid amount.

• Late Cancellations: If cancelled within 24 hours of the appointment, a cancellation fee of 50% of the scheduled service cost plus applicable tax will apply.

• No Shows: A fee of 100% of the scheduled service cost plus applicable tax will apply.

Any deposits or prepaid amounts will be applied toward applicable cancellation or no show fees.

• Frequent Changes: After two late cancellations or no shows, future bookings will require a 100% non-refundable deposit paid through a secure payment link.

Please Note: As a small business, short notice cancellations prevent appointments from being rebooked and result in lost business. Thank you for respecting these policies and for your understanding 🖤

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HEALTH & SAFETY GUIDELINES​​

• Sheer Lash & Beauty is an AHS-approved personal service facility, inspected and approved by Alberta Health Services for compliance with sanitation and safety standards.

• The studio operates from a pet-friendly home with a friendly cat. The lash room itself is a designated pet-free, fully sanitized space that meets AHS standards.

• Feeling unwell? Please reschedule your appointment. Masks do not override this policy. If you arrive sick, your appointment may be cancelled and standard cancellation fees may apply.

• Concerned About Allergies, Sensitivities, or New to Lash Extensions?
  Allergies and sensitivities vary by individual. A Patch Test is strongly recommended for first time clients prior to any lash extension application. Allergic reactions and individual sensitivities are not eligible for refunds.

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RETENTION & FILLS

• Retention Issues? Please report within 48 hours of your appointment for assessment; fees may apply afterward.

• Fill Timing: Fill pricing is based on booking windows rather than exact day counts. Appointments are categorized by the week window they fall into since the previous appointment.

• Fill Policy: If less than 40% of lashes remain, a full new set is required and charged accordingly. Lash retention will be assessed at the start of the appointment.

• Maximum Fill Window: Fill services are available up to 3 weeks from the previous appointment. Appointments scheduled beyond this timeframe will require a full new set.

• Foreign Fills: Clients with lash extensions applied by another artist must select the “Foreign Fill Add-On” when booking. This add on is $40 and includes 45 additional minutes to assess, remove incompatible extensions, and safely blend your existing set. If the add-on is required but not selected at booking, the appointment may be adjusted, charged accordingly, or rescheduled.

Foreign fills cannot be guaranteed without the appropriate add-on time booked.

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REFUNDS​​

• No refunds on completed services. If you are not 100% satisfied, please contact me within 24 hours so we can resolve any issues!

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LOYALTY PROGRAM & REWARDS

• Earn points on completed, paid services over $55. Clients who register receive a one-time 10-point bonus to jumpstart rewards!

• Points can be redeemed for discounts on fills and lash care products. Points are non-transferable, cannot be redeemed for cash, and may not be combined with other offers unless explicitly approved.

• For extended hours, after-hours or statutory holiday appointments, loyalty redemptions require prior approval only if the studio is closed. If open, standard redemption rules apply.

For full terms and details, please visit the Loyalty Program page or inquire during your appointment.

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AFTER-HOURS & STAT HOLIDAYS​ — available upon request and subject to availability​

• A non refundable deposit of 50% to 100% of the total service cost including tax may be required to secure extended hour, after hours, and statutory holiday appointments. The exact deposit amount may vary depending on the request. Payment can be made by e transfer or secure pay link.

Additional fees are applied based on the appointment start time.

• Extended Hours​

  • ​Appointments starting during business hours (9:00 AM to 5:00 PM) but extend past 5:00 PM include a $25 extended hours service fee plus applicable taxes

• After-Hours​​​

  • Appointments starting outside business hours (before 9:00 AM, after 5:00 PM, or on weekends) include a $50 after-hours service fee plus applicable taxes.

• Statutory Holidays​

  • ​If closed, appointments may be requested for a $50 holiday booking fee plus applicable taxes, subject to availability.

Discounts, promotions, and loyalty redemptions may not apply to extended hours, after-hours or holiday bookings and are approved strictly at my discretion.
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APPOINTMENT REFUSAL​​

• For your safety and satisfaction, I reserve the right to refuse service due to allergies, poor lash health, or failure to follow these policies. For more information, please visit the FAQ page under "General Info".

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All services are performed in an Alberta Health Services–approved studio located in SW Calgary’s Pine Creek community.